Frequently Asked Questions
How can I be alerted when registration is available?
Clicking here will bring you to our email list sign-up page!
Where can I find my registration confirmation and/or Zoom link for class?
Course registration confirmations are sent automatically from Cvent (via cvent-planner.com). An email will come from the Series email address (firstname.lastname@example.org) with Zoom information and course materials approximately two business days prior to each class. These emails will be sent to the email address connected to each registration. Please make sure to check your spam filters and add us to your address book to avoid any miscommunication. Thank you!
The course I’m interested in is full, can I be placed on a waitlist?
Unfortunately, we no longer have waitlists for full classes. If a person registered for the course can no longer make it and a seat becomes available, the seat will go to the next person who registers for it through the online registration system.
Can I pay for my course(s) with a check?
Beginning October 1, 2018, Continuing Education will no longer be able to accept checks. Credit card transactions through the registration system, Cvent, is the only accepted method of payment.
How much does the 30-Hour Fast-Track cost?
Because you are able to build your own 30 hours of supervision classes to meet the minimum requirement set by the MN Board of Social Work the cost varies. One-day classes typically cost $150 each and two-day classes cost $275 each, plus the registration and service fees. Adding these up will provide you with a total.
I’m having a problem with registration. Can I register over the phone?
Absolutely! You can call 612-625-1220 to reach the SSW front desk staff, who are typically available Monday-Friday, 9am-3pm.
In-office staffing has been limited during the pandemic. We encourage you to reach out via email at email@example.com
When does CE Series offer classes?
The Continuing Education Series at the School of Social Work offers classes over UMN winter break in January, UMN spring break in March, and June through August.
What is the fastest way to contact someone at the Series?
Series staff work on a part-time basis and may be working remotely. Because of this, sending an email to firstname.lastname@example.org is the fastest way to ensure that your questions and concerns are handled as promptly as possible.
What happens if I arrive late to class or leave class early?
If someone misses more than a half hour of a class, a revised CEU certificate will be issued to them. In cases where individuals must leave class early, they must contact Series staff in order to request an electronic CEU certificate.
Where am I going for my class? I just registered and don’t see the location.*
Course information details are available by logging back into your Cvent registration account using the information sent to you immediately after registration takes place (from Cvent). This includes course location, start/end times, parking and lodging information, and other relevant details for each course. Unfortunately we are not able to give out the specific room information earlier than the class day in case changes must be made. When you get to the building there will be signs leading you to the room.
*For 2021, all courses will be held online via Zoom.
Can I get someone to take my place in the class I can’t attend in 10 business days? What about the one for tomorrow?
For your class starting in 10 business days, we are able to facilitate a registrant switch if you give us the person’s name. However, we are not able to adjust payment information through our registration system, and therefore you will need to work out payment details with the person taking your place in the course. For the class tomorrow we are not able to offer a transfer because of our 10 business day cancellation policy. We are not able to facilitate transfers or refunds after 10 business days before the class starts. A full description of our cancellation policy can be found here.
Can I get a refund for my course because I can’t attend in 10 business days? What about the class I can’t attend tomorrow?
For a course that is 10 or more business days away, we are able to offer you a refund minus a 15% cancellation fee. For a class scheduled for tomorrow, we are not able to offer a refund because you did not request the cancellation 10 business days or more before the class date. We have this policy because after 10 business days before a class it is often difficult for us to find someone to fill your spot in the course.
Why do you charge a cancellation fee?
We charge a cancellation fee because in order for us to process a refund through our registration system we pay a fee. We must charge the cancellation fee in order to cover those costs. We are a self-supported program, so in order to keep offering courses we have to be able to cover these program costs.
Can I switch from one class to another?
Registration changes from one workshop to another will be permitted on a space-available basis. Any such changes must be made at least 10 business days prior to the start of the workshop for which you are presently registered. The switch has to be between two classes that are the same length. Please see our full course transfer policy for more information.
Are financial aid and/or scholarships available for your courses?
Unfortunately, no. As non-credit continuing education courses, neither financial aid nor scholarships are available for these courses and/or workshops.
What if I need specific accommodations?
The Continuing Education program at the University of MN School of Social Work is committed to providing access to all learners. Please contact us at email@example.com with any accessibility specifications.
Do you offer classes to meet the Minnesota Board of Social Work’s Ethics and/or Supervision requirements?
Yes, we offer both courses in Ethics and Supervision across our January, March, and June-August Series. Please click on the top navigation Courses button and click on Ethics or Supervision to find a complete list of these courses. Also of note, is our 30 Hour Fast-Track Supervision Training, which is offered multiple times each year.
Will you send me/the Minnesota Board of Social Work a copy of the post test and/or answers?
Unfortunately, we do not send out post test questions/answers to participants in our classes. We will absolutely send a copy of the post test questions/answers to the MN BoSW, but someone from the board needs to contact us directly by email and request it.